FTC v Fashion Nova, Inc

United States District Court Central District of California

Case No. 2:20-cv-03641

A Settlement has been reached between the Fashion Nova, Inc. and the Federal Trade Commission (FTC) and certain California District Attorneys

The Complaint charges that the Defendant participated in deceptive and unfair acts or practices in violation of Section 5 of the FTC Act, 15 U.S.C. § 45, and of the Commission's Trade Regulation Rule Concerning the Sale of Mail, Internet or Telephone Order Merchandise (the "Rule"), 16 C.F.R. Part 435, by failing to offer consumers, clearly and conspicuously and without prior demand, an option to consent to a delay in shipment or to cancel an order and receive a prompt refund when Defendant failed to ship properly completed orders for merchandise within the timeframe required by the Rule. The Complaint also charges that the Defendant failed to deem an order cancelled and make a prompt refund as required by the Rule. 
The current, most recent, complaint filed in this litigation, which describes the specific legal claims alleged by the Plaintiffs, each Defendant named in the lawsuit, and the relief sought in litigation, is available under the Documents page of this website.


If you received a Notice, you placed an order with Fashion Nova and didn't receive an item you ordered because:

· it was out of stock;
· missing from your order; or
· you received a damaged, used or incorrect item.

When that happened, a gift card was sent to you. Your refund should have instead been issued to the original method of payment you used. As a result, the Federal Trade Commission filed charges against Fashion Nova.

To settle the lawsuit, customers are being given refunds of the unused balances on their gift cards. To receive a refund, you'll see the money refunded to the original method of payment you used. If the electronic refund doesn't go through, on or around June 2, 2020  you will receive an email that will provide you instructions on how to select a payment option to receive your refund.  Following the payment option period, refund payments will be made in accordance with your selected payment option.

If you have questions about your refund, you can:
· email the Settlement Administrator using the Contact Us section of this website, or
· call 833-253-8062



Your store credit or refund can be applied in three separate ways:

1. Get your original payment refunded via the method you paid, for example Credit Card refund or PayPal refund by doing nothing
2. If the initial refund attempt fails you will be receiving an additional email on June 2 asking you to visit this website to make a payment election. Your refund will be paid to you using the payment method you select.
3. If you do not select a method for payment or do not respond to the June 2 email, a paper check will be issued to the address Fashion Nova has on file.


This website is authorized by the Court, supervised by counsel and controlled by the Settlement Administrator approved by the Court. This is the only authorized website for this case.

For more information please call 833-253-8062

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Important Documents

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